Total Tickets for Semester 1 (Aug. 23, 2016- January 20, 2017) – 86 days = 4114
47.8 / day – 6.8 / class period
Total Tickets for February = 858 (17 days)
Tickets for February 2017 – By Class Period:
Tickets for February 2017 – By Device / Grade
Acer = Grade 10
Dell = Grade 9
In the inaugural year of the MHS Help Desk, students helped resolve 2852 tickets!
As you can see from the graph below, the number of issues nearly doubled from first semester to the second semester. Our number 1 issue continues to be charging, and related issues. A 22% increase in repairs will probably be a number that will continue to grow as the chomebooks age each year. You can also see that the number of visits to the help desk nearly doubled from the first semester to the second semester.
Watch both part 1 and part 2
Complete this quiz
We will be posting help with Google Drive and Google Applications as well as reviews of iOS applications and Android Apps. Watch this space as it grows throughout the year!
If you are a teacher at MHS and would like students to help you integrate technology into your curriculum or a specific project, just fill out a trouble ticket!